Terms of service

Last updated: 2 November 2026

1. About these terms

Welcome to sawpalmete.co.nz (the "Site"), operated by New Zealand Natures Best Limited trading as Saw Palmete (NZBN 9429046229366) ("Saw Palmete", "we", "us" or "our"). These Terms of Service ("Terms") apply to your use of the Site and to any order you place with us.

By using the Site or placing an order, you agree to these Terms, together with our Return and Refund Policy, Shipping Policy and Privacy Policy, which form part of these Terms. If you do not agree, please do not use the Site.

Nothing in these Terms limits any rights you have under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or any other law that cannot be excluded.

2. Using the Site

You agree to use the Site only for lawful purposes and in a way that does not harm Saw Palmete or anyone else. In particular, you must not:

  • use the Site in a way that breaches any law or regulation;
  • attempt to gain unauthorised access to the Site, its servers or any related systems;
  • introduce viruses, malicious code or anything that may disrupt the Site;
  • use automated tools to scrape, copy or extract content or data from the Site without our written permission; or
  • place orders that are fraudulent, or for resale, without our prior written agreement.

We may suspend or restrict access to the Site, or cancel orders, where we reasonably believe these Terms have been breached.

3. Accounts

If you create an account, you are responsible for keeping your login details confidential and for all activity under your account. Please make sure the information you give us is accurate and kept up to date, and let us know promptly at sawpalmete@gmail.com if you suspect unauthorised use of your account.

4. Products and product information

We take care to describe and display our products accurately, including ingredients, sizes and directions for use. Colours and packaging may vary slightly from the images shown, and packaging may change from time to time.

Our products are cosmetic hair care products intended for external use only. Product information on the Site is general in nature and is not medical advice. Results vary from person to person and are not guaranteed. Please read the full ingredient list and directions before use, do a patch test before first use, and stop using any product that causes irritation. If you have a scalp condition, allergies, are pregnant or breastfeeding, or have concerns about hair loss, please talk to a qualified health professional before use.

5. Orders

When you place an order, you will receive an email acknowledging it. That acknowledgement does not mean we have accepted your order. A contract between you and us is formed when we confirm that your order has been dispatched.

We may decline or cancel an order, in whole or in part, including where:

  • a product is out of stock or no longer available;
  • there is an obvious error in the price or product description;
  • we are unable to verify your payment or delivery details; or
  • we reasonably suspect fraud or a breach of these Terms.

If we cancel an order after you have paid, we will refund the amount paid for the cancelled items in full.

We may limit the quantities available for purchase per customer or per order.

6. Pricing and payment

All prices on the Site are in New Zealand dollars (NZD) and include GST. Shipping charges, where applicable, are shown at checkout before you complete your order.

We may change prices and promotions at any time, but changes will not affect orders that have already been accepted. If a product is listed at an obviously incorrect price because of an error, we will contact you before dispatch and give you the option to proceed at the correct price or cancel for a full refund.

Payments are processed securely through Shopify and its third-party payment providers. We do not store your full card details. Payment must be received in full before an order is dispatched.

Discount codes and promotions are subject to the terms stated when they are offered, cannot be exchanged for cash, and cannot be applied retrospectively unless we say otherwise.

7. Shipping and delivery

We currently ship within New Zealand only, using NZ Post. Delivery timeframes shown on the Site or at checkout are estimates and are not guaranteed. Delays can occur for reasons outside our control, such as courier delays, weather events or public holidays.

Please make sure your delivery address is complete and correct. If a parcel is returned to us because of an incorrect or incomplete address, we may charge the cost of re-sending it.

If your parcel is lost or arrives damaged, please contact us at sawpalmete@gmail.com and we will help, as described in our Return and Refund Policy. Full details are set out in our Shipping Policy.

8. Returns and refunds

Returns, exchanges and refunds are handled in line with our Return and Refund Policy and your rights under New Zealand consumer law.

9. Intellectual property

All content on the Site, including the Saw Palmete name and logo, product names, text, images, photography, graphics, packaging designs and software, is owned by or licensed to Saw Palmete and is protected by New Zealand and international intellectual property laws.

You may view and print content from the Site for your own personal, non-commercial use. You must not copy, reproduce, modify, distribute, republish or commercially use any of our content, or use our name or logo, without our prior written permission.

10. Reviews, comments and submissions

If you submit a review, comment, photo or other content to the Site or to us (for example, by tagging us on social media), you confirm that it is your own, is honest and accurate, and does not breach anyone else's rights or any law. You give us a non-exclusive, royalty-free, worldwide licence to use, reproduce and display that content in connection with our business, including on the Site and on social media. We may moderate or remove any submission at our discretion.

11. Third-party links and services

The Site may contain links to third-party websites or services, such as payment providers, NZ Post tracking or social media platforms. We are not responsible for the content, policies or practices of those third parties, and your use of them is at your own risk and subject to their terms.

12. Privacy

We collect and handle your personal information in accordance with the Privacy Act 2020 and our Privacy Policy, which explains what information we collect, how we use it and how you can access or correct it.

13. Our liability

We will supply our products with reasonable care and skill, and in line with the guarantees that apply under New Zealand law.

To the maximum extent permitted by law:

  • the Site is provided on an "as is" and "as available" basis, and we do not guarantee that it will always be available, uninterrupted or error-free;
  • we are not liable for any indirect or consequential loss, or for any loss of profit, revenue, data or opportunity, arising from your use of the Site or our products; and
  • where our liability cannot be excluded but may be limited, our total liability in relation to any product is limited to the price you paid for that product, or to supplying, repairing or replacing that product again.

Nothing in these Terms excludes, restricts or modifies any right or remedy you have under the Consumer Guarantees Act 1993, the Fair Trading Act 1986 or any other law that cannot lawfully be excluded or limited.

Business customers: If you are acquiring products for the purposes of a business, you agree that, to the extent permitted by section 43(2) of the Consumer Guarantees Act 1993, the provisions of that Act do not apply, and that it is fair and reasonable for you to be bound by this clause.

14. Events outside our control

We are not responsible for any delay or failure to perform our obligations caused by events beyond our reasonable control, including natural disasters, extreme weather, pandemics, courier or postal disruptions, supply shortages or failures of telecommunications or internet services. If this happens, we will let you know as soon as reasonably possible and do what we reasonably can to minimise the impact.

15. Changes to these Terms

We may update these Terms from time to time to reflect changes to our business, the Site or the law. The updated Terms will be posted on this page with a new "Last updated" date. The Terms in place at the time you place an order will apply to that order.

16. General

  • Severability: If any part of these Terms is found to be invalid or unenforceable, the rest of these Terms will continue to apply.
  • No waiver: If we do not enforce any right under these Terms straight away, that does not mean we have given up that right.
  • Entire agreement: These Terms, together with the policies referred to in them, make up the entire agreement between you and us in relation to your use of the Site and your orders.

17. Governing law

These Terms are governed by the laws of New Zealand. You and we agree to submit to the non-exclusive jurisdiction of the courts and tribunals of New Zealand, including the Disputes Tribunal.

18. Contact us

If you have any questions about these Terms, please get in touch:

New Zealand Natures Best Limited, trading as Saw Palmete
NZBN: 9429046229366
Email: sawpalmete@gmail.com
Phone: 021 667 271
Postal / return address: PO Box 82136, Highland Park, Auckland 2143, New Zealand
Website: sawpalmete.co.nz (see our Contact page)