Last updated: 31 October 2026
We want you to be happy with your Saw Palmete order. This policy explains your rights when you buy from us in New Zealand, and how to contact us if something is not right.
Your rights under the Consumer Guarantees Act
Under New Zealand's Consumer Guarantees Act 1993, goods you buy from us must be of acceptable quality, fit for their normal purpose, and match their description. These rights apply regardless of anything stated here.
If a product has a fault or does not meet these guarantees, you are entitled to a remedy. Depending on the problem, this can be a repair, a replacement or a refund. If the failure is of a substantial character, you can choose a refund or a replacement. You can read more about your rights on the Consumer Protection website.
If your order arrives damaged, faulty or incorrect
Please contact us as soon as you can, with your order number and a photo of the product and its packaging. We will arrange a replacement or refund as the law provides, and we will cover the reasonable cost of returning faulty goods.
Change of mind
The Consumer Guarantees Act does not require a store to refund or exchange goods because you changed your mind. If you have changed your mind about an order, please contact us and we will do our best to help.
Refunds
Approved refunds are returned to the original payment method. Banks and card providers can take a few working days to show the refund in your account.
How to contact us
Email us at sawpalmete@gmail.com or use our contact page. Saw Palmete is operated by New Zealand Natures Best Limited, Unit 3/11 Echelon Place, East Tāmaki, Auckland 2013, New Zealand.